Thursday, June 16, 2011

Letter from Joan

Greetings IAN Families,
I wanted to take a moment to update you on some of the exciting happenings here at IAN.

I will be leaving tomorrow morning for a short trip to Ethiopia to check on IAN’s program there. I look forward to seeing how things are going, meeting with our in country staff, making sure the care center has made all the necessary changes and is meeting our standards, and of course to spending time with our children!

I also wanted to address the feedback I’ve received on the Addis View Guest House. When choosing our guest house for families to use, we based our decision on a number of criteria. These include priority for IAN families, cost, location, comfort, amenities, play areas for children, food, as well as many others. Addis View met all of our criteria. With any change, there is always room for improvement. I appreciate all of you who have taken the time to share your thoughts about areas for Addis View to improve. We have been in close contact with AV’s management, and they have agreed to make some immediate changes. Some of these will include: limiting smoking to a designated area, providing ample play room for children, providing rooms on the lower floors for IAN families to avoid restaurant noise, informing IAN of scheduled weddings or events, providing internet access for families who prefer to use laptops rather than public computers, providing a cell phone for IAN families to share, providing more accommodations for families with young children and ensuring bottled water is available in every room. Every comment IAN has received about AV – positive or negative –has been communicated to the management of AV, and I have been pleased to see how willing the AV staff is to make changes to better serve our clients. We appreciate your willingness to allow AV a second chance and please continue to share your thoughts with us to keep moving in a positive direction!

We have posted some beautiful photos here of some of the improvements being made at our care center. Thank you to all of the families who made this possible and keep your eye out for more updates on our Care Center Improvement Project!

I’m also excited about the eleven families who received their referrals this month!! Providing loving homes for these children is why we all work so hard!

Thank you for your support of IAN. I hope to see as many of you as possible at Family Journeys Culture Camp in August! Don’t forget to register:


The Rice Family said...

Praying for safe travels for you Joan! Take lots of pictures!

Meshelle said...

This all sounds great!
I stayed at the Addis View last month and honestly can't think of one single thing to complain about. Great choice IAN!

I think as Americans, we need to be a little more accepting of how things are done around the world and not to make a big fuss when things aren't the same way they are here in the States.

Because when you really stop and think about why we are in Ethiopia in the first place, it's pretty hard to complain about anything when you take into consideration what this country is giving us:)
Thank you, IAN for choosing such a great guest house!

Shawn said...

I would also suggest that AV allows IAN clients early check in. Most flights arrive in the morning, and the clients are completely exhausted upon arrival. I had to wait a while in the lobby until my room was ready, when really I just wanted to crash. Take care of that, the lack of play space for the kids, and the wedding noise, and it would have been perfect!

Joan - have a cappuccino for me. Seriously they were better than the ones we had in italy!